>Update on "RitzCamera – OH SNAP!"

>In my earlier post I detailed my trials & tribulations with Ritz Camera. I just got an email from them. It goes as follows:

We are sorry to inform that we tried to get an RMA number for the return of the item. However, as per the updates which we received, you will have to contact the manufacturer regarding this.

We apologize for any inconvenience this may cause to you.

Please feel free to get back to us for further assistance.

Customer Service

I will try the manufacturer, but I must say Ritz Camera is crossed off my list of shopping destinations. This is, in part, because I don’t care if they can get an RMA number or not. After what I have gone through they should just take back the item, refund my money, make me happy, and then they can figure out what they want to do – i.e. chalk it up as a minor financial loss ($135) for the sake of a happy customer to whom they made promises that, because of some arbitrary “official” policies, they could not keep.

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